We make no commitments regarding search frequency, and search frequency may vary widely. Basically, if our customers have lots of active requests, it will take us longer to get through them all, and each one gets searched less often.
If you have a request that has not been searched for a day or so, feel free to let us know by submitting a request. There may be a problem on our end that is getting in the way of searches. We'll investigate.
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