At Walt Disney World, Online Resort Check-In lets you completely avoid the front-desk check-in experience. Instead, you receive an email or text message with your room number, and you can go directly to the room, gaining access using the MagicBands that were shipped to your home in advance.
During the Online Resort Check-In process, you also have the option of making a couple of simple, pre-defined room requests (for example, "ground floor" or "near transportation").
If you like the benefits of the Online Resort Check-In service, by all means use it. However, during Online Resort Check-in do not input any room requests that contradict something you requested via fax using our Room Request tool. If you have any doubt, leave the request areas blank during check-in. Basically, if you requests are contradictory, you make it impossible for the room assigner to know what you want. Do not contradict yourself!
Keep in mind, of course, that our Room Request tool does not guarantee anything. We try to send the fax to your Disney hotel, but we cannot control what (if anything) Disney does with it. We have heard plenty of success stories, but do not count on getting the room you requested, and certainly do not get your hopes up for an upgrade.