Our Room Request feature relies on sending requests to fax machines located at Walt Disney World Resort Hotels. Sometimes a Disney fax machine does not work (perhaps it is unplugged, the phone line went bad, it's out of paper, the dog ate it, etc.), in which case our attempt to send the request will fail. When there is a failure, we put an alert on your dashboard about the failure.
When this happens, note that:
- We will try to send the fax again each day until your check-in day, so simply waiting a couple of days may lead to success. You will get an alert if the fax is successful, but you will not get an alert about additional failures.
- We obviously cannot force Disney to fix a fax machine. However, when there are widespread failures, we try to contact the hotel to request that its fax machine be fixed. Sometimes that helps. Or sometimes Disney provides an alternate fax machine that we start using. We are aware of failures and try to work around them.
- As noted above, our Room Request feature simply sends a fax to the hotel. You are welcome to try to convey your request by sending a request yourself, calling Disney (see phone numbers), asking your travel agent to submit a request, etc. (We have no advice regarding the best non-fax route to make a room requests.) All the information we'd send is displayed when you click "Configure Fax" on the trip on your dashboard, so you can easily read or send that information to whomever you contact.
- Disney World's online check-in process usually lets you check boxes to make simple requests (ground floor, near transportation, etc.) for your room. Although that's obviously not as precise as our Room Finder, selecting options via online check-in that are consistent with your room preferences may help you get a desirable room, regardless of whether your room request fax is received.
Finally, note that nothing is guaranteed with room requests. Although we've heard plenty of success stories, experiences can vary from day-to-day and hotel-to-hotel. Please set your expectations accordingly.